What Do I Get When I Purchase a Support and Upgrade Subscription?

With every new purchase of Xsalia, customers receive access to 3 months of telephone support and 3 months of free upgrades. Customers will continue to always have access to all updates and bug fixes to the version of the product they purchased. To continue to receive support and upgrades after the initial 3 month period, Xsalia offers a Support and Upgrade Subscription.

12 Month Support and Upgrade Subscription

• Free Xsalia Upgrades
• Phone and Chat Support (9am to 5pm Eastern Standard Time)
• Remote Database Support
• After Hours Emergency Support

Benefits

Xsalia makes upgrades several times a year, with smaller updates delivered with even greater frequency, as we bring new functionality to the Xsalia product and rapidly incorporate customer requests. Keeping your Xsalia installation up-to-date and on the leading edge is easy with the Subscription. Optional Xsalia modules such as the Xsalia Web Store and On-Target Reports are not included in the Upgrades program.

Your employees can call, Chat or email Xsalia support staff with their questions and issues and be assured of receiving expert answers from a trained consultant. This saves you from answering or researching these questions yourself or having to serve as the in-house IT specialist.

Your emergencies become ours. Nothing is worse than having something go wrong and having to wait a day to process a Support Subscription.

Xsalia can access your database remotely upon request and troubleshoot or analyze issues when they occur.

Xsalia Support will make our best effort to provide after hours email and phone support to Subscription holders in an emergency situation. Expect a response within 24 hours during the week and within 48 hours on weekends and holidays.

How To Renew

To renew your Subscription, contact Xsalia Sales at (972) 778866040, or email sales@xsalia.com.